Returns & Refund Policy
Effective Date:Â June 29, 2025
Thank you for shopping with richatlifeco.com. We want you to be satisfied with your purchase. Please read our Returns & Refund Policy carefully, especially as all of our t-shirts and apparel are fulfilled through Printful, a print-on-demand service.
1. Returns
Because each item is custom printed to order, we do not accept returns or exchanges for buyerâs remorse, wrong size, or change of mind. Please double-check your order details, including size and color, before completing your purchase.
2. Damaged, Misprinted, or Defective Items
If your order arrives damaged, misprinted, or defective, we will gladly offer a replacement or refund.
To qualify:
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Contact us within 30 days of receiving your order.
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Provide your order number, a description of the issue, and clear photos showing the problem.
How to report an issue:
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Email us at support@richatlifeco.com with the required details.
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We will review your claim and, if approved, arrange for a replacement or refund at no additional cost.
3. Lost Packages
If your order does not arrive within the expected delivery window, please contact us. We will investigate with Printful and the shipping carrier. If the package is confirmed lost, we will offer a replacement or refund.
4. Non-Returnable Items
We cannot accept returns or provide refunds for:
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Incorrect size selection by the customer
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Change of mind after the order is placed
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Items returned after 30 days from delivery
5. Refunds
Approved refunds will be processed to your original payment method. Please allow several business days for the refund to appear on your statement.
6. Exchanges
We do not offer direct exchanges. If you received a defective item, we will replace it with the same product and size originally ordered.
7. Questions
If you have any questions about our Returns & Refund Policy, please contact us at support@richatlifecom.com.